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Terms and Conditions (Customer Care Charter)

1. General Conditions


Your instructor is bound by a professional code of conduct. Your instructor will be courteous, polite, tidy and punctual. He will also behave in a professional and ethical manner at all times. Your instructor’s vehicle will be well maintained, clean and tidy. All vehicles used by the instructors are fitted with dual-controls as part of their standard equipment. The vehicle of course is fully insured for driving tuition. Your instructor will not smoke in the vehicle while giving tuition, nor will they use your lesson time for any other form of business, personal or otherwise.

At Highway to L Driving School we do lessons from 1 up to 4 hours in order to ensure that our pupils get the maximum benefit from our expert instructors.

2. Qualifications


Your Instructor is ADI qualified and fully licensed by the Road Safety Authority (RSA) to give driving tuition.

3. Driving Licence


The learner must hold a current, valid driving license (full or learner permit), which must be produced on or in advance of their first lesson. If the lesson is an ‘off road and theory lesson’ it is not necessary to produce a license but any driving must be conducted within the confines of our off road facility.

4. Payments


The deposit payment must be made at the time of booking in order to secure the instructor and the vehicle for the duration of the agreed lesson/s. At this point, a binding agreement is made between the student (or the payer in case someone else is paying for the lesson on behalf of the student) and the Highway to L Driving School. 
All lessons must be paid in full at a minimum of 7 days prior to the agreed date. If the payment is not received and confirmed by then, any lessons that were booked, are canceled. Please note that all payments are non-refundable. This does not in any way affect your statutory rights to be provided with the goods and services you have bought.

5. Lesson Postponement


Provided notice is given to the school or to your instructor no later than 7 days in advance of the lesson, no penalty will apply. Your instructor reserves the right to postpone lessons if he or she feels the weather or road conditions are unsuitable or dangerous. The instructor cannot be held responsible for any costs incurred as a result of him or her having to postpone any lessons, for whatever reason.

6. The Driving Test


a) Bookings
Driving test bookings always take priority over other lessons. Therefore, your lesson may be postponed to allow for someone else’s driving test and vice-versa. Changes to lesson bookings as a result of this will be notified immediately. Test appointments must be notified to your instructor as soon as they are known; otherwise he cannot guarantee to provide a vehicle for your test.

b) Use of the Vehicle
In the interest of customer and public safety your instructor reserves the right to withhold the use of a vehicle for the test if, in their opinion, your driving is actually or potentially dangerous.

c) Test Cancellation
Ten clear days’ notice of cancellation or postponement is required by the RSA. Failure to provide the required notice will result in the loss of your test fee. The Highway to L Driving School cannot be held responsible for any postponement or cancellation by the RSA.

7. GDPR


Highway to L Driving School are bound by The 2018 GDPR act, all information can be found on below website
www.dataprotection.ie  read more…

8. Punctuality


In their own interests learners are advised to be punctual for their lesson appointments. All such appointments should be recorded (and checked where possible by their instructor) to ensure that mistakes are avoided. The instructor would normally wait a maximum of 20 minutes before the lesson would be abandoned and the lesson fee forfeited. A reciprocal waiting time may become necessary if the instructor is delayed due to unforeseen circumstances. Any lesson time lost as a result of this would be made up by the instructor either at the end of the normal lesson time if possible or at a later date.

9. Learner Comfort and Safety


In the interest of comfort and safety learners are advised to wear suitable footwear and clothing which does not restrict movement. Learners must also take note of any medication they are taking that may affect their ability to drive safely and advise their instructor accordingly before taking any lesson booked.

10. Car Damage and Speeding Tickets

Any preventable damage, such as hitting the curb and scratching an alloy or damaging a tire, is to be compensated by the student. Any speeding violations are assigned to the driver, therefore, while the student is driving, any speeding violations and tickets are assigned to the learner's permit of the student.

11. Cancellation due to Covid-19

The cancellation fee charged as per the cancellation policy can be waived in the case of COVID-19. To avail of this waiver, the student is to provide a screenshot of the text message sent by HSE, confirming a positive COVID-19 test result, which includes their name, age, and the test date. In the case of antigen testing, the student is to provide a photo of the positive antigen test result alongside their learner's permit by COB on the day of cancellation. 

 

12. Pricing

Package prices only apply for lessons booked with a minimum of 2-hour duration. If doing 1-hour lessons, no package price discounts apply, regardless of the number of individual lessons booked.

 

13. Right to Individual Lessons

We guarantee high-quality lessons by treating every student as an individual lesson. Therefore, there can not be 2 students in the car at any given time.

Privacy Policy

This privacy policy sets out how the Highway to L Driving School uses and protects any information that you give the Highway to L Driving School when you use this website.

The Highway to L Driving School is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Highway to L Driving School may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/07/2021.

What we collect:


We may collect the following information:

Name and job title
Contact information including email address
Demographic information such as address, preferences and interests
Other information relevant to customer surveys and/or offers

What we do with the information we gather


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

 

Internal record keeping:


Contacting you with regard to applications that you have made.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information


You may choose to restrict the collection or use of your personal information in the following way:

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@h2l.ie
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Highway to L Driving School: info@h2l.ie

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
 

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